TERMS & CONDITIONS
Please read this brief guide. To make your online booking, simply follow the directions, entering the details as prompted. Please allow 12 hours notice prior to your expected arrival to process the booking. Confirmation of a booking by the Client is deemed acceptance of these terms.
In these Terms of Business, the following words shall mean:-
Associate Hotel(s) – a hotel independently owned by a third party but marketed by Countrywide Hotels Limited;
Client – the person, firm or company making a booking or staying at the Hotel;
Countrywide Hotel(s) – a hotel operated by Countrywide Hotels Limited or one of its. subsidiaries; and “Hotel(s)” – the Countrywide Hotel or Associate Hotel;
These terms apply to all bookings except to the extent that specific terms apply for a particular booking.
All published rates include VAT or local service charges at the current rate. Accommodation rates are per room per night with meal plans as indicated.
The Hotel reserves the right to alter prices for any reason up to the date of booking or up to 12 weeks prior to arrival, whichever is the later. After such dates, prices may only be altered to reflect a change in the rate of VAT or local service charge and taxes or for any other reason outside of the control of the Hotel, in which the changes will be notified to the Client. In the latter event, the Client may cancel the booking without cost.
All rooms and rates offered by the Hotel are subject to availability and the discretion of the Hotel manager. Limited numbers of suitable rooms may be allocated to individual rates, packages or promotions and, when these allocations are taken up, remaining available rooms may be offered to the Client at a higher price.
Bookings must be guaranteed for the first night’s accommodation by a valid and verified major credit or debit card, by payment of a deposit or by agreement in writing with a company, travel agent or hotel booking agency. At the discretion of the Hotel, full pre-payment may be required. At least three working days are required to process credit and debit card payments and five working days to process cheque payments.
- The Manor
You may not book more than 9 rooms online for the same stay dates. If we determine that you have booked more than 9 rooms in total in separate reservations, we may cancel your reservations, and charge you a cancellation fee or request a written contract, if applicable. If you paid a non-refundable deposit, your deposit will be forfeited. If you wish to book 9 or more rooms, Please contact our group booking agents at Reservations@themanorelstree.co.uk, One of our group agents will research your request and contact you to complete your reservation. You may be asked to sign a written contract and/or pay a non-refundable deposit. Subject to availability and terms and conditions will apply.
4. Arrival and Departure
Bedrooms are usually available from 3pm local time on the day of arrival. Check out is usually by 11am local time. There may be occasions, at times of high demand, when our Clients can check in and use all the hotel facilities, but the bedroom is still being prepared.
5. Car Parking
The hotel has its own carpark, which is free to residents. The hotel does not accept responsibility for damage to, or from theft from, or for the theft of vehicles parked on the hotel premises.
6. Cancellations, Amendments and Non-Shows
Cancellations and amendments for bookings made on line can be made via the “The Manor Elstree” website.
When the booking is confirmed, a reservation number and access code will be supplied. This must be retained for access to the booking in the event of the need for cancellation and/or amendment.
There is no charge, and any deposit paid will be returned, if a guaranteed reservation is cancelled at any time up to 24 hours prior to check-in, excluding advance purchase rates.
In the event of non-arrival or cancellation less than 24 hours prior to check-in and where the booking has been guaranteed, a charge equivalent to one night’s accommodation at the package rate at which the reservation was made will be levied. Normal terms of payment apply to these charges. For this purpose the Hotel reserves the right to set-off the amount payable for such cancellation against the Client’s credit card without prior notice or approval of the Client, where applicable.
If the Hotel cancels more than 24 hours before the scheduled time of check-in, the Hotel’s liability to the Client will be no greater than the amount paid by the client in respect of any booking. If the Hotel cancels less than 24 hours before the scheduled time of check-in, the Hotel’s liability will be limited to the charge for one night’s accommodation. Where possible the Hotel may but is not obliged nor will it be liable to find alternative accommodation for the Client in the event that the Hotel is unable to accommodate the Client.
A cancellation number will be provided at the time of cancellation and this should be retained for future reference.
Settlement of the bill in full, less any advance payments must be made prior to departure from the Hotel. Upon arrival the Hotel reserves the right to request preauthorisation of the Client’s credit or debit card or where payment is to be by cash, request the Client to place cash up to an amount of 1.5 times the room rate multiplied by the number of nights booked.
All major credit and debit cards are accepted. Personal cheques & Company cheques are not accepted without prior clearance. Cheques cannot be pre-dated. Accounts may only be forwarded for payment on completion by the Client and formal acceptance by the Hotel of an application for credit facilities, which may be withdrawn at any time. Credit facilities are not offered to private individuals.
All sums are due for payment on presentation of the invoice. In the event of any query relating to the invoice, the Client must notify the Hotel within 7 days of the invoice date and the Client’s obligation to pay all outstanding balances immediately will not be affected.
The Hotel may charge interest at a rate of two percentage points per year above Bank of England base rate on any outstanding balance before and after judgement.
Your credit card or billing account details are only retained for the purpose of handling that individual transaction, unless you ask us to keep these details for future purchases which you may make through us. Personal Information and payment details may be used by the system to determine automatically the appropriate way to fulfil your order.
In order to process a booking, your Personal Information and payment details may be passed to third party service providers and, where we are lawfully requested to do so, regulatory authorities. Such third party service providers will have access to the Personal Information needed to perform the relevant service. They may not, however, use your Personal Information for any other purposes and are required to process your Personal Information in accordance with the Data Protection Act 1998.
Children aged 17 years and under must be accompanied by a responsible adult to ensure that the children’s behaviour is appropriate for other guests within the Hotel.
- The Manor
All children under 3 years stay free when using existing beds or baby cots, all older children are charged £20 per person per night, for extra beds. The maximum number of extra bed or child’s cot permitted in a room is 1. Any type of extra bed or child’s cot is upon request and needs to be confirmed by management. Supplements are not calculated automatically in the total costs and will have to be paid separately.
The hotel has a gym facility which is not suitable for children under the age of 18
9. Disabled Guest Rooms
The Manor Elstree offer modified facilities for use by disabled guests. Despite our best efforts, due to the traditional nature of the properties there are some limitations of use in some areas. Currently The Manor Elstree does not have bedrooms that can be accessed by wheelchair users. As needs do vary, guests are requested to check direct with the Hotel before booking.
With the exception of guide dogs, the hotel does not allow pets.
The Hotel reserves the right to judge acceptable levels of noise or behaviour of Clients, guests or representatives, who must take all steps for corrective action as requested by the Hotel. In the event of failure to comply with management requests, the Hotel may terminate the booking or stop any event immediately without being liable for any refund or compensation.
It is the policy of the hotel not to discriminate on the grounds of race, colour, nationality, creed, sex, marital status, age, ethnic origin or disability. Clients, their employees, guests and all sub-contractors engaged by or on behalf of the Client are expected to adhere to this policy and the Hotel may, without incurring any liability to the Client, remove from the Hotel any person or persons offending against this policy.
13. External purchases
No wines, spirits, beers or food may be brought into the Hotel or Hotel grounds by Clients, their guests or representatives for consumption or sale on the premises without the express written consent of the Hotel and for which a charge may be made by the Hotel.
14. Comments and Complaints
Any comment or complaint regarding the stay should be made to the Duty Manager or General Manager at the time of visit so that the matter can be resolved immediately.
Alternatively, write within 7 days to the Hotel’s General Manager at:
The Manor Elstree, Barnett Lane, Elstree, Borehamwood, WD6 3RE
15. Statutory Requirements
The Hotel is subject to statutory controls, including those relating to fire, licensing, entertainment, health, hygiene and safety. These must be strictly observed by Clients, their guests and representatives.
Other than for death or personal injury caused by the negligence of the Hotel, the Hotel’s liability to the Client is limited to the price of the booking.
Unless the Hotel is liable under the above clause, the Client indemnifies the Hotel from and against any and all liability and any claims, proceedings or damages resulting or arising from the booking, event or function, the Client, guests or any outside contractors of the Client.
The Hotel will not be liable for failure to perform to the extent that the failure is caused by any factor beyond its reasonable control.
The Hotel does not accept responsibility whatsoever for damage to, or theft from, or theft of, vehicles parked on the hotel premises.
Clients are responsible for any damage caused to the allocated rooms, furnishings, utensils and equipment in them by any act, omission, default or neglect of the Clients, their guests or sub-contractors and will pay to the Hotel on demand the amount required to make good or remedy any such damage.
THIRD PARTY LIABILITY:
Nether The Manor Elstree nor Countrywide Hotels accept any liability for services rendered by third parties to Clients notwithstanding that such services may be arranged by The Manor Elstree or Countrywide Hotels. Any claim, demand, charge, suit or damages which may be incurred by the Clients or their guest (or any person claiming thereunder) shall be made directly with such third parties and The Manor Elstee shall render all reasonable assistance in this regard.
The client is recommended to have and is responsible for insurance to cover cancellation, curtailment, and loss of baggage, personal effects and money.
18. Data Protection
The information provided by the Client may be processed by Countrywide Hotels Limited for the purposes it has notified to the Information Commissioner. By confirming the booking, the Client consents to this processing of the information.
The Manor Elstree & Countrywide Hotels Limited respect the privacy of every individual who visits our website. The data collected about you will be used to firstly fulfil any service you might request e.g. to request a brochure, make a booking etc and secondly to improve how, as a company, we serve you.
If after consulting the information contained in this policy you have any queries please email us on:
NON DISCLOSURE TO THIRD-PARTIES:
We will under no circumstances give your personal data to third parties. However, unless you specifically ask us not to (and this option is always given) we will use your data to send you further information on Countrywide Hotels and Associate Hotels. Any e-mail sent to you will always provide you with the option to unsubscribe. This is in accordance with UK Data Protection Legislation.
HOW TO CHECK THE DATA?
If you would like to obtain a copy of the information we hold on you or you believe that we may be holding personal information about you that is incorrect, you may request details of the personal information held on you by writing to:
The Manor Elstree, Barnett Lane, Elstree, Borehamwood, WD6 3RE
Countrywide Hotels Limited may send you useful product and service information relevant to your booking, including offers and discounts for future bookings through us. We will however NOT provide your details to any third party, except in accordance with our terms and conditions.
If you do not wish to receive this information simply email us at: firstname.lastname@example.org
These terms will be construed in accordance with English law and the Hotel and Client submit to the non-exclusive jurisdiction of the English courts unless the Hotel is in Scotland, where Scottish law applies and the Scottish courts will have non-exclusive jurisdiction.
For Hotels outside the United Kingdom, these terms will be construed in accordance with local law and the Hotel and Client submit to the non-exclusive jurisdiction of the local courts.
20. Internet facilities
Internet facilities are provided by third party providers. Where these facilities are made available in Hotels, the Client acknowledges that there may be disruption to the connection without prior notice and the Hotel shall not be liable whatsoever for such disruption. The Client further undertakes not to use the facility for any fraudulent purpose or in connection with any criminal offence or in contravention of any licence and will indemnify the Hotel and Countrywide Hotels Limited against any claim demand suit prosecution arising therefrom.
21. Website information
Neither CWH (LA) Limited t/a The Manor Elstree or Countrywide Hotels Limited can accept responsibility for any errors or omissions and reserve the right to cancel, amend or vary the arrangements featured in the site without notice.
22. Non-smoking policy
The Manor Elstree is committed to providing its guests and associates with a smoke-free environment. All bedrooms and public areas operate a non-smoking policy. This includes the use of vapes and e-cigarettes. Failure to comply with this policy may result in penalty charges. We thank you for not smoking.
The Manor Elstree, Barnett Lane, Elstree, Borehamwood, WD6 3RE